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Partnership

Software that stays healthy after launch.

Monitoring, security patching, dependency upgrades and a response time you can hold us to.

Discuss this project Onboarding takes about a week, then ongoing

The short version

Software decays whether or not anyone touches it. Certificates expire, dependencies pick up CVEs, platform SDKs get deprecated, and the disk fills up at 3am on a public holiday.

A support plan means somebody is watching, patching, and answering — with a defined response time and a monthly note on what changed. Not a retainer that quietly buys nothing.

Typically built with

Grafana Sentry Dependabot Terraform PagerDuty GitHub Actions

What's included

How we approach maintenance & support

Monitoring that pages a human

Uptime, error rate, latency and certificate expiry watched continuously, with on-call escalation on real symptoms.

Security patching on a schedule

Dependency scanning with critical CVEs patched fast and routine upgrades batched so nothing accumulates.

Defined response times

A written SLA by severity. You know what a critical issue guarantees you before you need it.

A monthly report worth reading

What broke, what was patched, what's degrading, and what we'd recommend next — in plain language.

What you get

Delivered at the end

  • 24/7 monitoring with alerting and escalation
  • Scheduled dependency and security updates
  • Written SLA with response times by severity
  • Monthly health report and recommendations

Right fit

This is for you if

  • 01 Products live with no dedicated engineering team
  • 02 Companies whose original developers have moved on
  • 03 Software where downtime has a direct revenue cost

Not quite what you need? Tell us the outcome you're after — if a different service or a smaller piece of work would get you there faster, we'll say so.

Ask us instead

How we work

A clear path from idea to impact

  1. 01

    Discover

    We map your goals, users, and constraints into a sharp, prioritized scope.

  2. 02

    Design

    Architecture and interfaces are prototyped and validated before a line ships.

  3. 03

    Build

    Engineers deliver in tight sprints — you see working software every week.

  4. 04

    Scale

    We launch, monitor, and harden — then grow the system alongside your business.

Questions

What clients ask about maintenance & support

The things that come up most on the first call. Anything else, just ask — we answer straight.

Ask a question (205) 370-4351
  • Can you support software you didn't build?

    Yes. We start with an audit — dependencies, infrastructure, security posture, and the gaps we'd want closed first. You get that report whether or not you go ahead with a plan.

  • What counts as an emergency?

    Anything customer-facing and broken: the site is down, payments are failing, data isn't saving. Severity levels and their response times are written into the agreement, not decided in the moment.

  • Are we locked into a long contract?

    No. Plans run month to month after an initial three-month period. If we're not earning it, you should be able to stop.

Often paired with

All services

Software Outsourcing

Dedicated engineering teams that plug into your roadmap and move like your own.

View service

Web App Development

Fast, secure, scalable web applications with modern frameworks and clean architecture.

View service

Custom Software Development

Tailored platforms engineered around your exact workflows — not off-the-shelf compromises.

View service

Next step

Let's scope maintenance & support

Thirty minutes with the engineer who'd lead it. You leave with a scope, a number, and an honest read on whether it's worth building.

Book a free call (205) 370-4351

Prefer email? support@zeetek.net